Discover Pilates – In-Person Classes & Workshops Terms & Conditions

Last updated: 19 September 2026

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These Terms & Conditions apply to in-person Pilates classes, class blocks, workshops and events provided by Discover Pilates, operated by Emma Smale as a sole trader (“Discover Pilates”, “I”, “me” or “my”).

By booking and paying for a class, block, workshop or event, you agree to these Terms & Conditions.

If you have any questions, please contact emma@discoverpilates.co.uk.

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1. Bookings and Payment

Regular Pilates classes are normally booked as a block of approximately 6–8 weeks.

Payment is due at the time of booking unless I have booked or reserved a place for you directly, in which case payment will be due in accordance with the invoice provided.

Your place is not guaranteed until your booking has been confirmed.

Prices will be clearly displayed or communicated before you book.

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2. Minimum Age

Participants must normally be aged 16 or over.

Participants under 18 may be asked to provide appropriate consent from a parent or guardian.

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3. PAR-Q and Health Information

Before participating, new clients must complete a Physical Activity Readiness Questionnaire (PAR-Q) and provide relevant information about their health.

You are responsible for telling me about any injury, illness, medical condition, pregnancy, surgery or other change in your health that may affect your ability to exercise safely.

You must update me if relevant circumstances change after completing your PAR-Q.

Providing relevant health information allows me to make reasonable decisions about whether exercises may need to be adapted and whether you should obtain advice or clearance from an appropriate healthcare professional before participating.

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4. Your Health and Participation

Pilates is a form of physical exercise and, as with all physical activity, involves some inherent risk.

You should work within your own comfortable range and tell me immediately if you experience pain, dizziness, unusual shortness of breath or other symptoms that concern you.

Discover Pilates classes are not a substitute for individual medical assessment, diagnosis, physiotherapy or medical treatment.

I may recommend that you seek advice or clearance from an appropriate healthcare professional before participating where I reasonably believe this would be appropriate.

I may also ask you not to undertake a particular exercise or participate in a session where I reasonably believe doing so could present a significant risk to your health or safety.

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5. Pregnancy and Postnatal Participation

I hold a pre- and postnatal exercise qualification.

If you are pregnant, have recently given birth or your circumstances change during a class block, you must tell me before participating.

Where appropriate, you may be asked to obtain clearance or advice from an appropriate medical or healthcare professional before participating or continuing.

Exercises may be adapted where reasonably appropriate.

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6. Missing a Class

Bookings for regular Pilates classes are normally made for the whole class block rather than for individual sessions.

If you are unable to attend one of your booked sessions, the missed session will not normally be refunded, credited or carried over.

As an additional benefit, clients are provided with access to the Discover Pilates online class library, which can be used when they are unable to attend their normal class.

Access to the online library does not guarantee that every in-person class will have an identical online equivalent.

Nothing in this section affects your statutory consumer rights.

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7. Cancellation by Discover Pilates

Occasionally I may need to cancel a class because of illness, severe weather, an issue affecting the studio or another circumstance that makes it unsafe or impractical to provide the class.

If I cancel a class and cannot reasonably provide the booked session, you will be offered either:

• a refund for the cancelled class; or

• with your agreement, the value of the cancelled class credited towards your next class block.

I will give as much notice as reasonably possible.

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8. Workshops and Special Events

Workshops and special events are paid for in full when booked unless stated otherwise.

Places may be limited and your booking reserves a place that may otherwise have been offered to another person.

If you need to cancel, please contact me as soon as possible.

Any refund or amount retained following a cancellation will be determined fairly, taking into account relevant circumstances including how much notice has been given, costs already reasonably incurred and whether I am reasonably able to fill your place.

I may choose to provide a refund, credit or alternative arrangement in exceptional circumstances.

Nothing in this section affects any cancellation or refund rights you have under UK consumer law.

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9. Cancellation of a Workshop or Event by Discover Pilates

If I cancel a workshop or event and do not provide a suitable alternative that you agree to accept, you will receive a refund of the amount you paid for that workshop or event.

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10. Behaviour and Safety

Everyone attending Discover Pilates classes, workshops and events is expected to behave respectfully towards me and other participants.

I reserve the right to refuse or end participation where someone’s behaviour is abusive, threatening, discriminatory, seriously disruptive or creates a genuine safety concern.

Any decision regarding a refund in these circumstances will take account of the circumstances and applicable consumer law.

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11. Personal Belongings

Please take reasonable care of your personal belongings while attending Discover Pilates.

I am not responsible for loss of or damage to personal belongings unless that loss or damage results from my negligence or another liability that cannot lawfully be excluded.

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12. Liability

I will provide my services with reasonable care and skill.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these Terms affects your statutory rights as a consumer.

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13. Online Class Library

Where access to the Discover Pilates online class library is provided as part of your class booking, the content is provided for your personal, non-commercial use only.

Videos and other content must not be copied, recorded, reproduced, distributed, shared, sold or made available to another person without my permission.

Your access to the online library is personal to you and must not be shared with another person.

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14. Photography and Filming

I may occasionally wish to take photographs or video during classes, workshops or events for use on the Discover Pilates website, social media or other marketing.

Being a Discover Pilates client does not mean that you automatically consent to being photographed or filmed.

Where you are identifiable, I will obtain appropriate permission before using your image for marketing purposes.

You may decline permission without this affecting your ability to participate in Discover Pilates classes, workshops or events.

If you have previously given consent, you may contact me if you no longer wish your image to be used in future marketing. This may not always allow me to withdraw material that has already been published or distributed.

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15. Privacy

Personal information is handled in accordance with the Discover Pilates Privacy Notice available on my website.

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16. Changes to These Terms

I may update these Terms from time to time.

The Terms applying to your booking will normally be those made available to you when you entered into the relevant contract, except where a change is required by law or is otherwise agreed with you.

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17. Governing Law

These Terms are governed by the laws of England and Wales.

Nothing in these Terms limits any rights you have regarding the court in which a consumer dispute may be brought.